Quick answers to common questions about shopping with Carpe Diem Markers. For more detail, see our Frequently Asked Questions.
How can I contact customer support?
cs@carpediemmarkers.com
(909) 598-7230
Please include your order number, product name or SKU, and a description of what you need help with.
How do I find shipping information?
See our Shipping Info page. The available shipping methods and charges are shown during checkout.
Do you ship internationally?
We do not currently ship outside the United States.
Can I use a shipping address different from my billing address?
Yes. Enter your delivery address and the billing address that matches your payment provider’s records. Check both addresses before placing your order.
Are online prices the same as in-store prices?
Online and in-store prices can differ. Some sales are offered online only. Please contact the store if you have a question about a price.
Can I place an order by phone?
We do not take orders over the phone. Please place your order online so you can review the items, quantities, and delivery information before submitting it.
What if a color or product I need is missing?
It may be unavailable or out of stock. Email us with the brand, color name, and item number so we can check it.
How do I report a problem with the website?
Email us with the page address, product names or SKUs, quantities, device/browser, and the steps that led to the problem. Include the error message or a screenshot if possible. Do not send full payment-card details.
What is the return policy?
Before sending an item back, contact our customer support team with your order number and item details to confirm eligibility and obtain return instructions.
Where can I read about privacy?
Read our Privacy Policy and Your Privacy Choices.