Ordering and product information
Can I use a shipping address different from my billing address?
Yes. Enter your delivery address and the billing address that matches your payment provider’s records. Check both addresses before placing your order.
Are online prices the same as in-store prices?
Online and in-store prices can differ. Some sales are offered online only. Please contact the store if you have a question about a price.
Can I place an order by phone?
We do not take orders over the phone. Please place your order online so you can review the items, quantities, and delivery information before submitting it.
What if a color or product I need is missing?
It may be unavailable or out of stock. Email us with the brand, color name, and item number so we can check it.
Shipping and delivery
What shipping options are available?
Our published shipping information lists flat-rate and expedited FedEx services. Available methods and charges depend on the order and delivery address; review the choices shown at checkout. See Shipping Info for the listed rates and exclusions.
How long should I allow for order processing?
Please allow 3–5 business days to fill your order. For expedited orders to be considered for same-day processing, the order must be received by 1pm Monday–Friday. No pickups or deliveries are made on Saturdays or Sundays.
Do you ship outside the United States?
We do not currently ship outside the United States.
What if I entered the wrong shipping address?
Contact us immediately with your order number. Once a package has left our warehouse, we cannot change its shipping address. Review your address before submitting an order.
Payments and checkout
Which payment methods can I use?
The payment methods currently available for your order are displayed at checkout. Review your billing address and payment details before submitting your order.
Why was my payment declined?
Check that the billing name, address, and postcode match the records held by your payment provider. Contact your provider if the payment still fails, or contact us with the error message. Do not email payment-card details.
Where will I see tax and shipping charges?
Applicable taxes, shipping options, and charges are displayed at checkout before you submit your order.
Returns, defects, and support
What is the return policy?
Before sending an item back, contact our customer support team with your order number and item details to confirm eligibility and obtain return instructions.
How do I report a defective product?
Please report a defective item within 5 days of receiving your order. Include your order number and photographs where possible. Contact us for return and replacement instructions before sending the item. Under the published defective-product procedure, the returned item must be received within 10 days of the report.
How do I report a problem with the website?
Email us with the page address, product names or SKUs, quantities, device/browser, and the steps that led to the problem. Include the error message or a screenshot if possible. Do not send full payment-card details.
How can I contact customer support?
cs@carpediemmarkers.com
(909) 598-7230
Please include your order number, product name or SKU, and a description of what you need help with.
Where can I read about privacy?
Read our Privacy Policy and Your Privacy Choices.